Refund policy
At SaintLume, your peace of mind is our priority. We proudly stand behind the quality of our products and are committed to providing a smooth and trustworthy shopping experience.
90-Day Guarantee
If you are not completely satisfied with your purchase, you may request a return or refund within 90 days of receiving your order.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all included accessories. Proof of purchase is required.
How To Start a Return
To request a return, please contact us at:
Once your request is approved, we will provide detailed return instructions. Returns sent without prior approval will not be accepted.
Damaged or Incorrect Orders
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue quickly with either a replacement or a full refund.
Non-Returnable Items
Certain items are not eligible for return, including:
- Sale or clearance items
- Gift cards
- Products showing signs of use or misuse
Exchanges
The fastest way to receive a replacement product is to request a return for the original item and place a new order once your return is approved.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund. If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time to process and reflect the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Our Promise
At SaintLume, we are dedicated to creating products that bring warmth, peace, and comfort into your space. If something is not right with your order, we will always do our best to make it right quickly and fairly.